I expect, we expect, you disappoint

Lynn Walsh has posted on expectations with a nice link to some wise words from Craig Freshley, whose Group decision tips I look forward to browsing when I have more time.

Craig writes:

when we have expectations of others that don’t pan out it often leads to resentment which often brews discontent which often causes conflict. I have heard someone say that expectations are planned resentments.

If you get to his tips first and discover group-work gold, please report back in the comments.