For us the key message is that people need to be involved in their own learning. As facilitators we need to bite the bullet and accept that it takes more time, but participation gets better results….
We facilitators can be as guilty as anyone of stereotyping people as ‘difficult’. We write them off and try to either ignore them or marginalise them so they cause as little disruption as possible. But if we take the time to think about what’s going on then we can see that the problem often lies with us, or with the group as a whole.